1. Definitions

For the purposes of these Terms:

3. Our Services

Isthetique provides medical tourism coordination services, including:

4. Medical Disclaimer

While Dr. Zahir provides oversight and our medical partners are carefully vetted, we cannot guarantee specific outcomes or results from any medical procedure. You acknowledge that:

You are strongly encouraged to research your chosen procedure thoroughly and discuss all risks with qualified medical professionals before making any decisions

5. Booking and Payment Terms

Booking Process

Payment Terms

6. Cancellation and Refund Policy

Cancellation policies vary depending on timing and circumstances:

Cancellation by Patient

Medical Cancellations

7. Patient Responsibilities

As a patient using our services, you agree to:

Pre-Surgery Responsibilities

During Treatment

Post-Surgery Responsibilities

8. Risks and Limitations

Medical Tourism Risks

Service Limitations

9. Intellectual Property

All content on our website and in our materials is protected by intellectual property laws:

You may not reproduce, distribute, or use our intellectual property without explicit written permission. Patient testimonials and photographs may be used for marketing purposes with your explicit consent.

10. Privacy and Confidentiality

Your privacy and medical confidentiality are paramount. We maintain strict standards for protecting your personal and medical information:

For complete details on how we handle your information, please review our comprehensive Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Isthetique’s liability is limited as follows:

Scope of Limitation

Excluded Damages

This limitation applies regardless of the legal theory upon which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise.

12. Governing Law and Disputes

These Terms are governed by the laws of Turkey and the jurisdiction where services are provided. For dispute resolution:

Dispute Resolution Process

You agree that any legal proceedings must be initiated within two (2) years of the completion of services or discovery of the issue, whichever comes first.

13. Emergency Procedures

In case of medical emergencies during your stay in Istanbul:

Emergency Contacts

Our patient care team will assist with emergency coordination, but immediate medical needs should always be addressed by calling local emergency services first.

14. Quality Assurance and Standards

Isthetique maintains high standards through:

Dr. Zahir’s Oversight

Partner Standards

While we maintain rigorous standards, you acknowledge that medical outcomes can vary and perfection cannot be guaranteed in medical procedures.

15. Contact Information

For questions about these Terms or any aspect of our services:

We are committed to addressing all inquiries promptly and professionally. For urgent matters related to your treatment, please use our 24/7 patient care line.